When Epicor bought Decor, things went downhill fast. Support vanished, updates slowed to a crawl, and what used to be a working system turned into a stagnant product in a massive portfolio. From our perspective, they weren’t trying to make it better anymore, it was just a revenue stream.
That left us with a system that created real problems. Invoicing was confusing and often inaccurate. Our AR process was painful, customers had to call in, get transferred to a manager, and wait just to pay their bills. And inventory? We only did one big count a year, plus some spot-checks, so we were always behind. By the time numbers were adjusted, inventory had already changed. Year-end variances were large and costly, which made it tough to forecast or know where we were truly profitable.
It wasn’t making our lives easier. At times, it was making them harder.
Switching systems is never easy. We run multiple stores, and training staff on something new is always a challenge. But Rundoo stood out for two reasons: the functionality and the people.
When we got a demo with our own data, it clicked. Rundoo wasn’t just different, it was better. Payments could be made instantly through the app. Sales data was in our pockets at all times. Inventory could be updated live on the shelf. And because it’s web-based, it felt modern and fast compared to the old server-based setup.
Once we got our hands on Rundoo, we saw the potential immediately.
The transition wasn’t perfect — no change this big ever is. But what stood out most was the support. If the first person I talked to couldn’t help, they escalated immediately. Sometimes I’d end up on a call with Nick himself. That told me everything I needed to know: Rundoo genuinely cares about making the product work for us.
Within the first few months, we saw big improvements:
It’s obvious that Rundoo cares. Everything’s being worked on, and I can see why. In 12 months, we’ll be in a much stronger position.
We’re especially excited about the potential for predictive analytics. Being able to see year-over-year comparisons and forecast seasonal demand more accurately would be huge for us. With Rundoo, we know those capabilities are on the horizon.
There are still pain points, sure. But the difference now is that we know they’re being addressed. Rundoo’s team is fast, responsive, and committed to making the product better for independents like us. That’s a partnership we never had with the big-box providers.
