Marden Hardware has a long family history! My grandfather started Marden 80 years ago in Yonkers, NY, a few doors down from our current location. He and his brother wanted to start a hardware store, and once it was up and running, they never looked back. My father and uncle got involved as well, so it became a family business that always surrounded me. During college, I ventured out and interned at Sony Music, gaining experience in a completely different industry. Influenced by my father, I was eventually drawn back to Marden, where I’ve been ever since.
In those early days, I was constantly managing the floor and daily operations. Within five to six years, my responsibilities grew, and I began to take more control over the business, back-office operations, and strategic aspects like ordering. During this time, I realized that the key to long-term success was to pursue change and innovate our operations. The current course, with my elders at the helm, felt stuck in the past. I was motivated to bring new energy and ideas to the business, such as focusing more on contractor relationships, recurring jobs, and exploring new technology.
We used Rocksolid as our POS for nearly 20 years. We were comfortable with it, but it felt outdated and impersonal. When it came to product updates or customer support, nothing seemed to get done. Additionally, it frequently disconnected and was unreliable. I wasn’t actively looking for a new POS but became interested when my Benjamin Moore rep introduced me to Rundoo.
In the beginning, there was a lot of mutual discovery. My Rundoo contact, Max, shared his hardware industry knowledge, and I learned about Rundoo’s rapidly growing point of sale. They wanted to understand my business better and build a product that suited our needs. After several months of building a relationship with Rundoo, witnessing integrations with True Value, the creation of key functionalities like rule-based tiers, and observing the strong feedback loop with clients, it became clear that staying with our existing POS no longer aligned with my goals of modernizing and staying current.
When we decided to switch to Rundoo, the team—led by Nick, the founder—went above and beyond to integrate our data into the system. Their level of involvement and support was exceptional, and I was grateful for the experience. We recently switched to Rundoo and have already noticed the difference in efficiency and value. Tasks that once took minutes, such as searching for customers or adding new products in our old system, now take only seconds in Rundoo. We no longer have to switch between counter and back-office systems, as all our data is centralized in one web-based tool.
The onboarding and training process for my team has been easy and intuitive. While we appreciate the support available from the Rundoo team, we haven’t encountered any questions or issues we couldn’t resolve ourselves. The transition has been positive so far, and I look forward to a long partnership with Rundoo.
