I've been in the building and home improvement industry for many years. My journey started managing large factories before transitioning to managing multiple locations in the retail space. I joined Monticello Farm and Home in 2019, where I began overseeing a variety of operations, from vendor relationships to daily sales. But one of my biggest challenges was managing the day-to-day activities of our point-of-sale (POS) system.
Prior to switching to Rundoo, we were using Epicor. While it worked for basic tasks, it quickly became clear that it wasn’t built to scale with our growing business. The system was clunky and difficult to navigate, which made managing thousands of SKUs and multiple cash registers a time-consuming process. Additionally, getting support was often a drawn-out experience. Our team found it difficult to make quick adjustments to inventory or pricing, which led to inefficiencies and, at times, costly mistakes.
When I first heard about Rundoo, I wasn’t planning to make a change. But after speaking with Nick at a trade show, I was intrigued. He gave a live demo, and I was blown away by how intuitive and easy the system was. It wasn’t like anything we had seen before. Rundoo was exactly what we needed: a modern, scalable POS system with real-time data, intuitive features, and top-notch customer support.
What sold me the most was Rundoo’s approach to support. Within hours of expressing interest, I got a call back, something I never experienced with Epicor. Rundoo’s team was responsive and engaged right from the start, making it clear that they would work with us to ensure a smooth transition.
The transition itself was smoother than expected. In just two weeks, we were up and running with Rundoo. The hands-on support and training provided by the team made it easy for us to get familiar with the system quickly. With Rundoo, we were able to streamline our inventory management, pricing, and daily sales processes, making everything simpler and more efficient.
One of the standout features of Rundoo for us has been the AI-driven error detection. Just a few weeks into using the system, Rundoo’s AI flagged a pricing discrepancy that would have cost us over $140,000 in inflated tax payments. This feature alone saved us a significant amount of money and reassured us that the system was working in our favor.
Rundoo’s simplicity has also been a game-changer. Our team quickly adopted the system without any technical experience. With thousands of SKUs across multiple buildings, we needed a solution that was easy to learn and use. Rundoo’s interface allowed our team to work faster and more accurately, freeing up valuable time for more important tasks.
Since implementing Rundoo, we’ve experienced a smoother operation, better communication, and more control over our inventory and sales. The team’s ability to easily track real-time data has provided us with a level of insight we never had before. In addition, the mobile app has been a hit with our contractors, who can now quote jobs and check prices in real-time directly from their phones — no other lumber yard in the area has a POS system like it.
I feel confident that with Rundoo, we’re set for long-term success. The system has saved us time, money, and frustration, while giving us the tools we need to grow. Rundoo’s hands-on support and innovative features have allowed us to optimize our operations and deliver better service to our customers. This partnership has been a win-win for us, and I’m excited to see where it takes us.
